Geoffrey Moore

Author of Crossing the Chasm, go-to-market strategist

Geoffrey Moore wrote Crossing the Chasm, a go-to-market book that has sold over a million copies. He tells founders to pick a target segment big enough to matter and small enough to lead, then move to an adjacent one. The reason is that pragmatic people buy what they see their peers buying, and they will not accept a visionary as a reference.

Lenny's Podcast 00:23 08:57 13:14 19:47 32:05

  • Positioning
  • Sales
  • Strategy
Frameworks
2
Ideas
53
Recordings
1
Books
3
Updated

Frameworks

Positioning

Beachhead Market Strategy

Big enough to matter, small enough to lead, a good fit with your crown jewels. How to pick the one segment you commit to.

it's like taking a match and running it back and forth under a log
Moore on chasing every customer at once Watch at 16:04
Read the framework

Disagreements

Narrow into a category or create one?

Geoffrey Moore

says focus everything on one beachhead and lead it before moving, positioning inside a category pragmatists already recognize, since a new one leaves mainstream buyers without a frame of reference.

Kim and Mauborgne

push the other way, arguing the largest opportunities sit with noncustomers outside the segment you are studying, and that uncontested space is the whole prize.

From Beachhead Market Strategy

Is winning the phase the same as winning?

Geoffrey Moore

assigns one motion per phase and says the playbooks do not blend. In the tornado the job is to standardise, take coverage and grab share while the market is buying, because the reason people buy has flipped from your vision to wanting what their peers have.

Hamilton Helmer

argues share taken in a land grab is not the same thing as a business worth owning. Unless the share converts into a Power, scale economies, network effects, switching costs, the margins arrive the moment the tornado ends and competitors are still standing.

From Four Go-to-Market Playbooks

Sources

Key ideas

Frameworks

  • Bowling Pin Strategy

    Target a narrow initial market segment (beachhead) and dominate it before expanding to adjacent segments, like knocking down bowling pins in sequence.

    Geoffrey Moore on finding your beachhead, crossing the chasm, and dominating a market

  • Technology Adoption Lifecycle

    Markets for disruptive products develop in predictable stages based on customer psychographics, with a critical chasm between early adopters and mainstream customers…

    Crossing the Chasm

  • Whole Product Concept

    Deliver a complete, end-to-end solution that meets all needs of mainstream users - going far beyond the core product to include support, services, integrations,…

    Crossing the Chasm

Rules

  • Focus all marketing resources on one specific segment at a time and become market leader in that segment before moving on to the next one

    When entering mainstream markets, the 'Big Fish, Small Pond' approach prevents resource dilution and builds credible reference base

    Crossing the Chasm

  • Never use early adopters as reference customers for pragmatists - these groups have fundamentally different buying criteria

    Visionaries buy on potential and vision; pragmatists buy on proven results and peer references

    Crossing the Chasm

  • Start by finding the segment in the most pain - they won't require case studies or care about who you are

    When crossing the chasm, target customers with urgent problems who prioritize solving pain over vendor validation

    Crossing the Chasm

Heuristics

  • If early adopters are buying but pragmatists are not, you have a chasm problem, not a product problem

    Diagnosis of why sales are stalling after initial success

    Crossing the Chasm

  • If you can't demonstrate market share, show quality and quantity of partners, social proof, and evidence of momentum

    When pragmatists ask about market leadership but you're not yet dominant

    Crossing the Chasm

  • The more painful the problem, the less social proof customers require before buying

    When selecting beachhead market segments for chasm crossing

    Crossing the Chasm

Principles

  • The chasm exists because visionaries and pragmatists have fundamentally incompatible buying criteria

    Visionaries seek revolutionary change and will tolerate incomplete products; pragmatists seek evolutionary improvement and require proven, complete solutions with peer…

    Crossing the Chasm

  • Market leadership in a segment is more valuable than broad market presence across segments

    Pragmatists want to buy from market leaders; being a clear leader in one segment provides stronger proof than being a player in many

    Crossing the Chasm

  • Concentration of force beats distribution of force when crossing the chasm

    Limited resources spread thin achieve nothing; focused resources on a single segment can achieve dominance

    Crossing the Chasm