Sean Ellis · Lenny's Podcast
The 40% test: would they be very disappointed without you?
Sean Ellis built the first growth team at Dropbox, then turned one survey question into the most-copied product-market-fit test in startups. Ask your active users a single thing: how would you feel if you could no longer use this product. Give them three options. Very disappointed, somewhat disappointed, or not disappointed.
The only number that matters is the share who say very disappointed, and the threshold Ellis drew is 40%. Above it, you hold a leading indicator of fit, earlier and faster than any retention curve will give you. Below it, you do not have a messaging problem, you have a must-have problem. The somewhat-disappointed crowd is the trap.
They like you and they will not miss you, and optimizing for them quietly buries the signal from the people who actually would.
Steal it
Survey your active users this week with one question: how would you feel if you could no longer use this product. If fewer than 40% say very disappointed, fix the product before you touch the funnel.